Phone: 604.946.5361
Phone (Toll Free): 1.866.946.2922
Email: info@alpha-aviation.ca

Employment Opportunities

EMPLOYMENT OPPORTUNITIES

Airport Operations Supervisor

Alpha Aviation Inc. is looking for a proactive, customer-focused Airport Operations Supervisor to help guide the day to day operations at Boundary Bay Airport, one of the busiest airports in Canada.

Alpha Aviation takes pride in providing an exceptional experience to our clients each and every time they use our facility. The successful candidate would ensure customer service as a priority in all operations and will be responsible for building collaborative relationships throughout the airport. Reporting to the Airport General Manager, the ideal candidate would be passionate about aviation and managing the operations of Canada's premier aviation training airport.

 

Key Responsibilities Include:

  • Supervise a team of ~10 Airport Operations Specialists.
  • Continual development and implementation of the Airport Maintenance Plan.
  • Oversee the operation, training, and maintenance of the Fuel Concession.
  • Oversee the implementation of the Wildlife Management Plan.
  • Oversee the maintenance of all buildings and facilities owned by Alpha Aviation.
  • Hire, train, schedule, and manage the performance of Airport Operations Specialists.
  • Plan and delegate daily task assignments for Airport Operations Specialists.
  • Perform audits on business processes, regulatory compliance, and job quality.
  • On scene controller for airfield emergencies.
  • 24-hour Airport Duty Manager, on a rotating schedule.
  • Actively partake in the development of business procedures and policies.
  • Assist in the daily operation.
  • Implementation of all Canadian regulations - CAR, Worksafe BC, CSA, etc.
  • Selection and supervision of contracts and contractors.

 

The Airport Operations Supervisor ideally should possess the following:

  • A dedication to customer service.
  • Ability to mentor and actively teach.
  • Ability to think creatively and solve problems.
  • Mechanical aptitude.
  • Class 5 (would prefer class 3) BC Driver’s License and clean driver’s abstract.
  • Supervisory and delegation skills.
  • Strong leadership and conflict resolution skills.
  • Ability and interest to further their skill sets in airport operations.
  • Ability to identify tasks that need to be completed and see them through to completion.
  • Training in Airport Wildlife Management, including a firearms license.
  • Training in Airfield Lighting Maintenance.
  • Training in Emergency Management.
  • Working knowledge of Canadian Aviation regulations and CSA B836
  • Valid Pilot’s License or at least a thorough understanding of general aviation aircraft operations.

 

Work Environment:

  • Rotating 4 x 10 shifts, including the potential for weekend shifts
  • Working hours are from 07:00 to 17:00

 

Please submit your resume in MS Word or PDF format to . Please indicate “Airport Operations Supervisor” in the subject line. Alpha Aviation would like to thank all applicants who apply; however, only those short-listed will be contacted for next steps.

Boundary Bay Airport (CZBB), centrally located in Delta, BC, (which is part of the Metro Vancouver area) is about 20 minutes from Vancouver International Airport (YVR) and less than 40 minutes to downtown Vancouver, Surrey, and the US Border.

Since its conception during WWII as a flight training centre for Canadian Air Force pilots, Boundary Bay Airport still is a major flight training hub for local and international pilots. In fact, Boundary Bay Airport is Canada’s 4th busiest airport.

Boundary Bay Airport is owned by the Corporation of Delta and operated under lease by Alpha Aviation Inc.. Alpha Aviation Inc. is working with the aviation industry to make Boundary Bay Airport (ZBB) the preferred location for both visiting and locally based corporate aircraft as well as Canada's premier aviation training airport.

 

Airport Operations Specialist (FT/PT)

The Operations Specialist reports directly to the Fuel and Maintenance Supervisor and attends to all fuel, aircraft towing, wildlife enforcement, and customer service requests.

Other duties that the Operations Specialist may be responsible for are as follows:

 

  • Fuel concession operation and maintenance. This includes the sale of avgas, jet fuel and aircraft oil. The preventative maintenance of all fleet trucks as well as fuel plant equipment. The quality control of fuel products to industry standards.
  • FBO ramp services. This includes lav services, de-icing, marshaling, GPU services, baggage handling, and concierge services with a focus on customer service and repeat business.
  • Custodial Duties. These include, basic building maintenance such as light bulb replacement, lock servicing, janitorial duties.
  • Landscaping. This includes lawn and field mowing and edging with various machines, weed control both on and off the apron areas and terminal landscaped zones.
  • Snow removal/mitigation duties.
  • Wildlife control and logging.
  • After hours reception duties.
  • General maintenance and repair of buildings owned by Alpha Aviation and leased to various clients.
  • Any other duties as may be assigned by the Field Maintenance & Fuel Supervisor.

 

The Operation Specialist ideally should possess the following:

 

  • A strong focus on customer service with training in this area.
  • Able to complete assigned tasks with a minimum of supervision to a high standard.
  • The ability to think creatively and solve problems.
  • Be mechanically minded.
  • Class 5 BC Drivers license and clean driver’s abstract.
  • BC First Aid certificate.
  • Restricted Radio Operators Certificate.

Please forward your interest and resume to

Customer Service Agent (PT/ FT)

As a Customer Service for the FBO of Boundary Bay Airport, you will report directly to the FBO Supervisor. You are required to meet and are encouraged to exceed the highest standards of customer service in providing our guests with a safe and professional travel experience. In this rewarding role you will be responsible for ensuring that the actions you take reflect the expectations of your role with reference to the Mission, Vision, and Values which guide our efforts as a team.
 
Responsibilities:
 
The CSR attends to all incoming phone calls, customer service requests, and concierge services. Other duties that the CSR shall be responsible for are as follows:
 
• Greeting flight crews and passengers on arrival.
• Assisting customers with travel plans.
• Data entry.
• Word processing.
• Dispatching fuel trucks to aircraft.
• Responding / Directing e-mail inquiries.
• Resolution of customer complaints.
• Adhere to company Safety Management System.
 
Qualifications:
 
• A strong focus on customer service.
• Excellent computer skills.
• Good working knowledge of MS Word, Excel, and Outlook is essential. 
• A general understanding of aviation terminology.
• A positive and  pleasant phone manner.
• The ability to work in a team environment and on your own.
• The ability to think creatively, solve problems and multitask.
• The ability to manage stress in a fast paced environment
• The ability to think on your feet.
• A Restricted Radio Operators Certificate - Aviation - Company will provide training.
• Must have reliable transportation to work.
 
Please forward your interest and resume to